Portal access
Use the dedicated portal page to sign in, request access, or reset a password for an existing account. Your access is tied to the deployment invite email.
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Support
Get portal help and answers before you sign in.
Use this page for portal access help, quick workflow questions, and pre-login guidance for the Captix platform.
What the package includes
Drone photos and video, interior 360 walkthroughs, and the Captix portal for reviewing the record — all delivered as one cohesive service.
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If you need portal access help before login, or have questions about the platform, use the contact form and we'll respond within one business day.
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Quick answers
Common pre-login questions
Portal access is invitation-based. If your team has already been set up, you'll receive an invite email. Use that email to create your account on the portal page.
Use the "Claim access" option on the portal page with the exact email address your invite was sent to. If you're still having trouble, use the contact form and we'll help you get in.
Yes. Each team member gets their own login. Additional users need to be invited to the deployment — contact us to add team members to your project.
You'll find a command center dashboard, the map-based visual viewer, the 360 walkthrough interface, a report library, and a file vault — all scoped to your assigned deployments.
If you're new to Captix, start with the demo booking form. We'll show you the platform and walk through how it applies to your specific project type.
Yes. Access is role-based and project-scoped. Users only see the projects they've been explicitly invited to, with secure account protection and session handling.
Still need help?
We're a real team. Reach out directly.
If the answers above didn't resolve your issue, use the contact form and we'll respond within one business day.